A look at what I've shipped — across backend systems, LLM-powered tools, and automated pipelines.
Automation · AI
LLM-powered chatbot that handles helpdesk FAQ routing and automatically creates support tickets when a question falls outside scope — significantly reducing manual workload.
Automation
Lets the helpdesk team create support tickets directly from WhatsApp without switching to the ticketing system — cutting friction out of the incident response flow.
Automation · Integration
Automated pipeline that collects OCI monitoring metrics and backup logs, stores them in Lark Base, and distributes reports to each team's WhatsApp group and Lark chat channel — keeping every team informed without manual checks.
Automation · Integration
Automated billing monitor that pulls OCI cost data, persists it in Lark Base, and surfaces it through a dedicated Lark Dashboard — giving stakeholders clear visibility into cloud spend at a glance.
Backend · Database
Data warehouse built to support the data engineering team's analytical needs — covering ingestion pipelines and centralized storage for strategic reporting.
Backend
Backend development of the 'Servant' application supporting core business workflows for the Service Management division at PT Integrasi Logistik Cipta Solusi.
Automation · n8n
n8n automation that handles cross-system data integration and migration — reducing manual errors and speeding up data synchronization across operational platforms.
Automation · n8n
End-to-end Lark workflow for the Digital Infra & Security division's project management flow — from receiving an RFI all the way through Pre-SPH issuance. Includes auto-generated BOQ documents, automated email notifications once a Pre-SPH is approved by manager and senior manager, and assessment team reminders before field visits and post-assessment if reports haven't been submitted.